At Overdrive Wheel & Tire, shipping isn’t a “print label and pray” situation. Every wheel order goes through our Guaranteed Fitment check before it leaves the shop, so you get parts that look right, drive right, and clear what they need to clear—whether you’re running THRET Off-Road, Kalon Wheels, or another top-tier setup.
Delivery options
- Local pickup (Vancouver): Skip shipping and grab your order in-store once you receive the pickup notification.
- Local delivery (select areas): Available for certain orders—ideal for bulky wheel/tire packages.
- Canada-wide shipping: We ship to most locations across Canada. Oversize packages may ship via freight.
- Split shipments: Wheels, tires, TPMS, and accessories may arrive in separate boxes and/or on different days.
Order processing & fitment verification
Before shipping, we confirm details like:
- Vehicle year/make/model/trim
- Brake clearance
- Bolt pattern, center bore, offset/backspacing
- Suspension changes (lift/level/lowered setups)
If anything doesn’t line up, we’ll contact you. We don’t ship “maybe fits.”
Shipping timelines (typical)
- In-stock items: usually ship in 1–2 business days after fitment approval.
- Special order items: timelines vary by brand—some take 1–3+ weeks.
- Remote destinations: expect longer transit times depending on carrier routes.
Transit times are estimates and can shift due to weather, carrier delays, or peak seasons.
Shipping costs
- Calculated at checkout based on size, weight, and destination.
- Large/oversize packages (common with wheel & tire orders) can include freight surcharges.
- Any duties/taxes (if applicable) are the customer’s responsibility.
Tracking, signatures, and safe delivery
- Tracking is sent as soon as your order ships.
- High-value shipments may require a signature for delivery.
- Please ensure the delivery location is secure—missed deliveries and re-delivery fees may apply.
Damage, missing items, or delivery issues
Wheels and tires take a beating in transit, so:
- Inspect packages on arrival (before mounting/installation).
- Note visible damage with the carrier when possible.
- Contact us within 48 hours with photos of:
- Outer boxes
- Labels
- The damaged item(s)
Installing or mounting a damaged product can limit claim eligibility—so check first.
Returns & Exchanges
Return condition requirements
To be eligible:
- Items must be new, unused, and unmounted
- In original packaging with all inserts/hardware
- No scratches, tool marks, or signs of installation
If you’re unsure, snap a photo and ask—quick check beats a denied return.
Restocking fees
- A restocking fee may apply (common in wheel/tire distribution due to inspection and repackaging).
- Shipping costs are generally non-refundable.
Items that are typically non-returnable
- Special-order or made-to-order products
- Mounted/balanced wheel & tire packages
- Custom finishes (powder coat, custom paint, custom machining)
- Clearance / final sale items
- Any product showing installation/use
Fitment guarantee (when we approve it)
If our team confirmed fitment and you received the wrong spec due to our error, we’ll make it right:
- Exchange/replace the product, and
- Coordinate return shipping for the incorrect item
If the vehicle has modifications that weren’t disclosed (aftermarket brakes, spacers, unusual suspension changes), fitment coverage may be limited.
How to start a return
- Contact us with your order number and the reason for return/exchange.
- We’ll confirm eligibility and provide return instructions.
- Pack items securely (wheels must be protected to avoid shipping damage).
- Ship back using a tracked, insured method.
Refund timing
Once received and inspected:
- Refunds are typically processed within 3–7 business days
- Your bank/payment provider may take additional time to post the credit